The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order online or by phone indicates your acceptance of these terms and conditions. Preferred Photo reserves the right to make changes to this site and these terms and conditions at any time.


Preferred Photo Help Center

Copyright and Trademark Notice
Typographical Errors
Disclaimer and Limitation of Liability
Order Acceptance Policy
Website Security
Order Processing/ Verification Procedures
Payment Policy
Sales Tax/ International orders
Shipping Fees and Policies
Free Shipping Promotion
Return Policy/Procedure
Canceling An Order
Defective Items/ Missing Items
Damaged/ Lost/ Missing Package
Warranty Coverage/ Repairs
Rebates
Price Protection
 

Copyright and Trademark Notice

This site is owned and operated by Preferred Photo. All materials appearing on this site, including but not limited to text, design, logos, graphics, and images may be the sole property of Preferred Photo. The content of this site may be used only for the purpose of shopping or placing an order. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without the express written permission of Preferred Photo. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Back To Top



Typographical Errors

While we make every effort to ensure the products information and pricing on our website is accurate and current, there may be instances where inaccurate or incomplete data is displayed. In the event item data is incorrect, such as listed with an incorrect price, availability, or with incorrect information, Preferred Photo shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event an item is mispriced, Preferred Photo, at our sole discretion, will do one of the following:


If an item is priced lower then the displayed price, you will be charged the lower amount and we will ship the item.


If an item is priced higher than the stated amount, we will either contact you for instructions or cancel your order and notify you of such cancellation. If we cancel your order after your payment has been processed, we will issue you a full refund.


We reserve the right to correct and/or update the content on our website at anytime without notice. Back To Top


Disclaimer and limitation of liability

To the fullest extent possible pursuant to the applicable law, Preferred Photo disclaims all warranties, expressed or implied, with respect to products sold on the Preferred Photo website, including but not limited to, merchantability and fitness for a particular purpose. Preferred Photo does not make any representations regarding the validity, accuracy or reliability of, or the results of the use of the materials or products on the site or on any sites linked to this site. You agree that the sole and exclusive maximum liability to Preferred Photo arising from any product sold on the Preferred Photo website shall be the price of the product ordered. Under no circumstances, including but not limited to negligence, shall Preferred Photo, its’ officers or other representatives be held liable for direct, indirect, special, incidental or consequential damages including but not limited to harm to equipment and/or personal injury or death arising out of the use, or the inability to use a product sold on this site. Back To Top



Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Preferred Photo reserves the right to limit quantity on any and all products. We may contact you regarding adjustments to your order, including but not limited to tax and shipping. If any adjustments are made to your order you will be informed via an email prior to us billing you. The charges at checkout may not be final, pricing and availability is subject to change without notice. Preferred Photo is a reseller to end user customers and does not accept orders from camera dealers, exporters, wholesalers, or other customers who intend to resell the products offered. Preferred Photo reserves the right at any time after receipt of your order to accept or decline your order for any reason. Please be aware that all calls may be monitored and/or recorded for quality and training purposes. Back To Top

Website Security

Preferred Photo has a 128MB SSL certificate assuring that all information that is entered is encrypted and can not be accessed by any outsider. All transactions are 100% secure. In addition our website is hacker safe with daily periodic test to ensure 100% security. You can be fully assured that none of the provided information will be sold or imparted for trade or sale. Our customer’s satisfaction and security is our top priority. For more information on our websites security, please visit our privacy policy page. Back To Top
 

Order Processing/ Verification procedures

All orders are processed upon receipt. All items which are in stock normally ship within 2-3 business days from when the order has been processed. Our website may not reflect real-time inventory, so not all “available” products are on hand for immediate rush delivery. Customers placing overnight and rush delivery orders should contact our sales department in order to confirm that we are able to meet your time constraints. Due to verification processes we are required to ship to the address where you receive your monthly credit card statements. If the address to which your order is being shipped differs from your billing address (the address to which your monthly credit card statements are sent), please use the toll free number on the front or back of you card to contact your credit card company and create an “alternate shipping address”, which is simply a note on your account authorizing purchases that are delivered to a destination other than your billing address. Failure to do so may considerably delay the processing of your order.

If you have received notice that your order has been processed but it is then temporarily delayed or backordered it will be shipped out to you when it becomes available unless you cancel the order. Please make sure to contact our customer service department over the phone and obtain a cancellation confirmation number. Your order will continue to remain open and active, unless it is cancelled by you. If you do not cancel it and refuse or return the shipment you will be subject to the applicable return fees.

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Payment Policy

Acceptable payment methods are: All major credit cards (Visa, MasterCard, American Express, Discover, Diners Club), C.O.D. (we may require a credit card deposit), Government and Institutional purchase orders, money orders, certified check, personal check, bank checks and wire transfer. Personal checks, Money orders and Bank checks may be held for up to 3 weeks. To pay by check, Money order, wire transfer, C.O.D., or purchase order please contact our sales department at 1-800-734-5186 for further details.

Orders placed with an international credit card or orders placed with a U.S. credit card being shipped abroad may not be accepted due to verification issues.

In the event that we cannot verify your billing information we may require you to wire transfer payment prior to us shipping the products. At times we may request a fax with a copy of your drivers’ license and front and back of the credit card being used. Back To Top


Sales Tax/ International orders

Preferred Photo shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of New York. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state.

International orders may be subject to local import fees, customs, duty, or additional taxes in the country of destination. Preferred Photo is not responsible for, nor can offer any specific advice on import fees, duty, customs, or taxes that you may have to pay when your merchandise arrives. Preferred Photo recommends that you contact your customs import office for more information about potential charges.

Preferred Photo is not responsible for any taxes, duty, customs fees or shipping charges on any item being returned. Back To Top


Shipping Fees and Policies

Shipping fees are calculated based on multiple different criteria's’ such as weight, size, insurance, destination, price and shipping method. To calculate your shipping fees, please add your items into your shopping cart, select your shipping method, proceed to checkout and you will be given your shipping fee prior to your order being placed. On orders with more than one main item, you may be subject to additional shipping charges which you would be notified of prior to us billing your credit card. Due to price fluctuation on electronics Preferred Photo can not always offer price protection on already shipped products.

For orders shipping to Alaska, Hawaii And Puerto Rico please select two day air or overnight delivery, as these orders cannot be shipped via ground delivery. For orders shipping to P.O. boxes and APO’S please select the U.S.P.S. standard or priority as these orders cannot be shipped via FedEx or UPS. If you do not select an appropriate shipping method, your order will be adjusted accordingly to the proper shipping method and rate. Oversized products such as printers, scanners, DVD players, TV’s and VCR’s may be subject to additional shipping fee’s.


Preferred Photo will always make every attempt possible to deliver product (s) ordered on time. Preferred Photo is not responsible for any delays that may be caused by affiliated shipping carriers. Preferred Photo bears no responsibility for delays as a result of: Weather storms, Employee Strikes or any other complications Caused on behalf of our affiliated shipping carriers. Please note that the selected shipping method is only guaranteed from the date of shipment. Back To Top

 

Free Shipping Promotion

The Free Shipping Promotion only applies to UPS Ground delivery which excludes Alaska, Hawaii, Puerto Rico and Post Office boxes as well as APO and FPO boxes. “Oversize and or overweight items, i.e.{ Televisions, receivers, furniture and printers} are excluded from the free shipping promotion. All oversized or special order items which ship directly through the manufacturer or there distributor are also excluded and subject to shipping charges. Shipped charges do not include handling and insurance charges which may be additional. If you placed an order online choosing the free shipping option on an item which do not qualify, you will be contacted by our support department informing you of any additional charges. Please contact our customer service department(1-800-734-5186) if you are unsure if the item you are purchasing qualifies.

Return Policy/ Procedure

Return Policy/Procedure

All eligible items must be post marked within the above stated time frame in order for your return to qualify. Please look at the above chart to see the return time frame for your item. Returns received without a valid return number will be documented and shipped back to you.

All returns are subject to a minimum restocking fee of 5% of the total transaction charge. Returns are processed in the order in which they are received. Return processing may take up to 7 business days from the time your return is received. If you have a return that needs to be handled in an expeditious manner please contact our customer service department and we will do our best to try and accommodate you. Returns that require a refund may take an additional 5-7 business days before a credit is applied to your charge card. All returns must include all merchandise or services sold under the same order number and invoice. Please understand these orders are often sold as kit/ packages and we can not resell those items independently. We will therefore not accept partial order returns, regardless of the reason for return, unless specifically authorized by us in writing. Back To Top

TV/ Monitor Return Policy

1. TV/ Monitor purchases are special orders and can only be cancelled prior to the shipment of the order. Please contact our Customer Service department at 1-800-734-5186 to obtain a cancellation confirmation number. Cancellation request can not be requested by email or left on voicemail. Customers cannot cancel an order that is en route.
2. TV/Monitors come with full Manufacturers Warrantees and there are no returns on TVs.
3. TV/Monitors are not returnable to Preferred Photo if initially defective. They must be serviced by an Authorized Service Technician.
4. Upon delivery, it is the consumer’s sole responsibility to inspect the TV/Monitor to insure that it is not physically damaged. DO NOT SIGN the delivery manifest until you have inspected the TV/Monitor. Once you sign for the item, you are signing acceptance of the product “physically as is” and CAN NOT refuse the charges for a physically damaged unit from this point forward. If the merchandise is damaged, please make a notation on the delivery manifest, and have the delivery person sign as a witness to the damage.
5. If you are refusing the delivery of the item and it is not damaged, or you are canceling an order that it already en-route, you are responsible for the shipping, handling, and insurance charges for the delivery BOTH WAYS. Please note that a refund will be issued for the cost of the product only. You will NOT be reimbursed for the shipping, handling, and insurance charges.
6. All television orders are final sale, and this includes any accessories or upgrades purchased with the television in the same order. Back To Top

How Do I Make a Return?

1) To return an item, you must contact customer service at 1-800-734-5186 for prior approval and obtain an RMA number

2) All merchandise purchased from Preferred Photo is sold in its original factory packaging, with all contents as supplied to us by the manufacturer/ distributor. Therefore, it can not be returned unless it is in original manufacturers’ packaging, in the same condition in which it was sold, and with all literature/ instructions/ documentation and blank warranty cards.

3) Place the manufacturers’ box into a shipping carton. Please DO NOT place stickers or shipping labels on the original manufacturer’s package.

4) RMA numbers are issued by phone, not via email.

5) RMA numbers DO NOT guarantee final disposition. All return are subject to inspection

6) Any merchandise returned without prior authorization will be refused. Please ship your return parcel via prepaid freight. We DO NOT accept COD or freight collect shipments. No goods will be accepted for exchange or return without authorization. Back To Top

 

Ship and Insure your return

We strongly recommend that you fully insure the package that you are returning. THIS IS FOR YOUR PROTECTION, in the event that the package is lost or damaged in transit. We suggest that you use a “traceable carrier” that can provide you with proof of delivery. Preferred Photo shall not be responsible for items lost or damaged during transit. Shipping, handling and insurance fees both to and from our warehouse will be paid by you, the customer, and is non refundable. At our sole discretion Preferred Photo may reimburse shipping charges related to the exchange of defected products. Back To Top

Inspection Criteria

All items will be inspected and tested upon receipt. Any discrepancies including, but not limited to, the following list will result in a package being returned to you and a credit or a replacement not being issued.

The following criteria will be followed in rejecting returns and refusing credit.
 

• Products which are improperly packaged
• Products which the original manufacturers’ box or inserts are missing or tampered with or has stickers/shipping labels posted on it
• Products with any labels removed (UL listing, capacity brand name, UPC code)
• Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice (Preferred Photo maintains Serial Number Tracking)
• Damage : Cracked or damaged components, LCD screens or damaged circuit boards
• Damage: Any dents, Scratches defacement or abuse of base casting
• Damage: Torn Or punctured tape seals

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Canceling an order

In order to cancel your order you must contact customer service during their normal hours of operation in order to obtain a confirmation cancellation number. Orders can not be cancelled once they have been shipped out and are in transit to you. All cancellation requests must be processed over the phone with our representative prior to shipment. Cancellation requests sent through email or voice mail are not sufficient for canceling an order. Any package shipped out and refused may be subject to a 5% restocking fee and non refundable shipping, handling and insurance charges.

If you have received notice that your order has been processed but it is then temporarily delayed or backordered it will be shipped out to you when it becomes available unless you cancel the order. Please make sure to contact our customer service department by phone and obtain a cancellation confirmation number. Your order will continue to remain open and active, unless it is cancelled by you. If you do not cancel it and refuse or return the shipment you will be subject to the applicable return fees. Back To Top
 

Defective items/ Missing Items

All items (except TV’s/ Monitors) sold by Preferred Photo is guaranteed by the manufacturer or Preferred Photo to perform according to the manufactures guidelines. If you have received a defective item Preferred Photo provides for either repair or replacement (at our sole discretion) for the defective item. Please inspect your purchase upon receipt; claims for damaged or missing items must be received within two (2) business days of receipt of the merchandise. Please contact our customer service department at 1-800-734-5186 to file a claim and receive a return authorization number. Back To Top

Damaged/Lost/Missing Package

In the event that a package shows delivered and you have not received your package, please contact customer service so that a tracer investigation can be initiated immediately. Once a tracer investigation has been initiated it may take up to 10 business days to complete. In the event that your product is delivered and damaged in transit, make sure to keep the original shipping box so it can be inspected at a later time. Damaged or misplaced items that were shipped via a freight company may take between 30-60 days for claim processing. Prior to shipping; all packages are thoroughly inspected to make sure all contents are included in the box. If you are missing any items from your package it must be reported to Preferred Photo within 2 business days so an investigation can be initiated. Failure to report a missing item within 2 business days will severely hinder any possible investigation. Back To Top
 

Warranty coverage/ Repairs

All items sold by Preferred Photo are warranted solely by the manufacturer unless otherwise stated. Preferred Photo is not responsible for items serviced by the manufacturer. Preferred Photo also carries imported/Grey Market products which are not covered by the original manufacturer’s warranty. On imported items, Preferred Photo provides a warranty identical to the provisions and limitations of the manufacturer’s warranty up to a maximum of 1 year parts and 90 days labor. Your warranty cards/ and or sales slip must accompany all items.

Typically there are relatively few differences between U.S. and Grey Market goods. The most noticeable difference is price and warranty service. Generally, import products are less expensive. The U.S. warranted item’s price covers the American importer’s operating expenses, including warranty service, their sales staff, websites, advertising, and all their overhead expenses. The price of the import products covers none of this since the Import product was brought into the U.S.A. by someone other than the manufacturer’s licensed importer. With some products there are differences. For example, Canon Uses the name PowerShot in the U.S.A. for their digital camera’s but uses the name IXUS/IXY elsewhere however the product itself is identical. It’s also important to know that during the manufacturing and assembly process there’s no distinction. U.S.A. and import items are all made simultaneously from the same raw materials and components, and are assembled by the same workers on the same assembly line. The U.S./Import distinction isn’t even applied until the assembly process is completed. There is no quality or performance difference whatsoever. At times; kit contents on U.S./Imported items may also vary. Please check the “item includes” tab on the product page you are purchasing to see what type of warranty and what the kit contents include for the product you are purchasing. On imported items, it will state that “item comes with a one year Preferred Photo warranty”. In addition to possible differences in warranty, kit contents, and item name, import items are not eligible for USA manufacturers’ rebates. For additional information or if you have any questions, please contact our sales department at 1-800-734-5186. Back To Top
 

Rebates

All rebates are handled directly with the manufacturer unless clearly stated otherwise. We are not responsible under any circumstances for refused or declined rebates. Products offering mail in rebates are non returnable to Preferred Photo once the rebates have been filed for. Be sure the product is working and you intend to keep the product before filing for rebates. Products missing UPC codes from the box are non returnable and will be rejected or subject to restocking fees. Imported products do not qualify for rebates. If you have any questions regarding rebates please contact customer service department before removing the UPC code. Back To Top


Price Protection

Our commitment and goal to our customers is to strive to offer the best possible prices on all of our products. We have an entire purchasing department dedicated to finding the best possible deals for our valued client base. Consequently, due to the nature of the electronics industry the prices on our website fluctuate daily and reflect the lowest price we can possibly offer at that time. If the price on an item goes up after you made your purchase we will honor the lower price that you had initially purchased it at. Subsequently, if the price on an item goes down after you purchased it, we can only offer you the lower price it has been changed to if your package has not yet shipped. Once your package has already shipped, we can no longer offer any price protection. Back To Top